Your business has unique requirements. Choose a plan that fits those requirements the best. We have transparent, scalable and honest pricing with no set up fees, no hidden costs and no nasty surprises.
We are always ready to answer all your questions regarding pricing, subscription, marketing, integration or technical issues. You’ll find answers to some of the most frequently asked questions below. In case your question isn’t featured here, drop us a line and we’ll get back to you promptly.
This is up to you. But when you pay upfront for a year, we offer you attractive discounts. We’ve seen clients, who are committed to an annual plan of using our multi channel product listing software, becoming more successful in their endeavors over time. Your long-term success is the only thing we are wholeheartedly committed to. So, we advocate those services that help you attain that goal. In short, annual contracts on our multichannel ecommerce platform make you more successful in the long run. And we want you to be successful.
Your first billing cycle will start from the day you select a pricing plan to start using our multichannel ecommerce platform, and provide us with your payment information. Our subscription plans are similar to other available subscriptions, which mean they’ll get renewed automatically and you’ll be billed until you cancel your subscription.
Currently our payment gateway is facilitated by PayPal. However, other modes of payments like Visa, MasterCard, American Express and Discover will be added soon.
We don’t charge any setup fee. You would only need to pay the price mentioned above for your selected subscription plan.
All new orders originating from each sales channel linked to eChannelHub, which include FBA orders, are covered under your monthly order limits. At the beginning of your monthly billing cycle, your order count will be reset.
All our plans come with the exclusion of VAT. So, the applicable taxes will get added to your selected pricing plan. In case your business holds an EU member state registration, you can share your VAT registration number with us before beginning your subscription to avoid paying VAT.
As long as you don’t want any additional services like custom development or custom modules, you’ll never be charged any additional amount for using our multichannel listing software. We don’t charge anything additional for new channels. We claim no commission on your sales either. The only amount we charge is the flat fee for every user license our system has. So, you can be rest assured of never coming across nasty surprises or hidden charges.
None of our plans for multi-channel selling software come with a contract and you’re free to upgrade, downgrade or even cancel your subscription at any point of time. In case you’ve opted for an annual plan, you can still upgrade your account but you’ll be able to move only to another 12-month plan (we’ll bill you at pro-rata basis for this). In case you’ve a corporate account with us, a contract may come into the picture if you want to opt for additional services like account management, or dedicated servers, or custom modules.
While we’re sure about your satisfaction in using our multi-channel selling software, if you would still wish to discontinue the service early on, the only thing you need to do is contact us and our dedicated account managers will guide you through the process.
All our subscribers can access our customer support through three different modes. These are support tickets, a LIVE chat service, and contacting our customer support team by dialing (+1-877-890-0013). No matter what your problem is or what time it is, our 24×7 contact center is always ready to assist you.
Our adept customer service team is available round the clock, 7 days a week. So, we’re available whenever you need us.
Yes. You can always change your billing details and/or payment method in accordance with your wish. All you need to do is log into your account with us to get this done.
You’ll receive a reminder that the expiry date of your subscription of the multi-channel selling software is approaching shortly. At the completion of your current plan, you’ll be able to either select a monthly plan, or renew your annual plan again.
We have no contracts or obligations, and you can cancel at anytime. While we’d never want to part with our subscribers, there’s no certain notice period that you need to serve. All you need to do is raise a cancellation request from your multichannel ecommerce platform account or give a call to our customer service team and our dedicated account managers will guide you through the process. After cancellation of your subscription, your data will be kept on our servers for a period of 30 days, in case you want to re-join.
You can always upgrade or downgrade your multi-channel selling software plan, provided you’re on a monthly plan. In case of an upgrade, you’ll be charged at a pro-rata basis. It’ll become effective for a fresh month of subscription with any time deduction made for what we owe you from your previous invoice, if any. In case of a downgrade, your service level will remain unchanged until the end of your paid period. After that, your invoice will be generated at your selected new level. In case you’ve opted for an annual plan of our multichannel listing software, you’ll only be able to either select an annual or monthly plan with an increased number of users. Similarly, you’ll be able to downgrade only to a monthly plan at the end of your subscription. No charge is associated with the act of changing your account itself.
All our plans come with a 14-day money back guarantee. If you would want to cancel or aren’t satisfied with our system within 14 days from the beginning of your first subscription, all you need to do is contact us to get a complete refund of your first subscription payment. Remember – we have no contracts or obligations, and you are free to cancel at anytime.
Sure, there is! All you need to do is opt for our 12-month plan to lower your overall costs. By making an upfront annual payment, you can get a 20% discount.
Our multi channel software automates your entire online selling process, providing you with the tools and support to scale your online presence across all leading marketplaces to boost your revenue many folds. For more details click on the link below.Get in Touch