I decided to expand my brick-and-mortar store to a multichannel ecommerce platform 4 years ago and chose to do it with a popular company (which I found after my online search). I was really excited to try this new world, which I was told could change the way I do business and help me grow really fast and with ease. But despite my enthusiasm, I failed to notice some red flags and soon enough, my nightmares started. I struggled with my inventory syncing and management. It was really a pain to create duplicate listings for each channel and syncing all of our inventory across multiple marketplaces. I was soon struggling with all these tasks and after helping me with a couple of my queries toward the beginning, the company’s support staff became almost unreachable. My business was going haywire as I ended up having miscommunications on my inventory across the channels. Since the latest figures on the inventory weren’t often available, customers’ orders (for items that have been already sold out) started getting delayed, which made them upset. I lost a lot in terms of losing out on this customer base. It’s then that a friend suggested eChannelHub, and thank God for that! Together with their multiple integrations and powerful inventory management software, the company helped me sync my inventory across channels and keep it up to date in real time. Reaching eChannelHub’s customer desk was a breeze and my online sales were soon back on track. A very big, heartfelt thanks to eChannelHub!
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Learn more about eChannelHub with a free demo, tailored for your unique retail business